In a nutshell, I wouldn't go back to this club med, but it's a near miss. The resort's location is the BEST in Cancun. It has several fantastic beaches, including a national underwater park with excellent snorkeling, and abutts an inland salt water lagoon. The food included in their all inclusive rate is excellent.
I think the reason I wouldn't return boilts down to the age of the physical plant and the staff.
The hotel is pretty old and it shows, and unfortunately smells. Apparently, this club med was the first resort property developed in Cancun but it really hasn't been kept up that well. The rooms - and this is reported by other guests - smell like brine. Ok - let's not pull any punches - they smell like urine. It's not constant, and the smell doesn't come from the toilet, but its pretty oppressive at night.
The room furnishings are ancient, especially the beds. I like hard/firm beds but this was the hardest bed I've slept on in a hotel, anywhere, and I slept like shit for the entire week.
In addition, the air-conditioning in the room sucked. It was noisy and wouldn't cool. Adjusting the themostat had no effect on room temperature. It was so noisy, I had to wear ear-plugs every night to get to sleep. And even though we has a private porch and a sliding door, there were no screens for any of the rooms, so you had to sleep with the window closed to avoid being eaten alive by malarial mosquitos.
The water in the resort was also undrinkable. Well it was drinkable, but it tasted like shit, so you were better off with bottled water. This was available from bottled water machines (the hotel gave you a bottle) but there were only a few water dispensers available across the entire resort and these tended to be empty frequently. We have a tap based water filter in our house. This isn't rocket science, and I don't see why Club Med hasn't switched over to it yet. Guests wouldn't have to rely on the staff to change the bottles and they could get water whenever they wanted.
And while most of the staff, particularly the native Mexican staff, were very nice - I was shocked a number of times at how nasty and unwelcoming some of the Club med G.O's were. I had a number of jarring experiences where some punk treated my wife and I like shit. These incidents were few and far between, on the whole, but I left the club thinking that the G.O.'s were like frat boys and girls, in charge, rather than business people. I keep telling myself that can't be, but you really got the sense that adult supervision was lacking.
On the more positive side, my wife and I had good time where we were able to try new activities, as well as have lazy days and we had a great excursion to the coba/tulum mayan ruins. In addition, we had a positive first club med experience, eating every meal with different guests from all over, and establishing some pleasant relationships. That part of the vacation was unexpected but nice and something that I'd encourage travelers to try at another Club med resort. In addition, we were pleased by the demographics of the guests, particularly by age. There were a lot of middle aged and older guests to counter the more rambunctious disco frat crowd. I imagine that this swings back toward the college crowd around spring break time, but when we were at the club, it was a good mix of young and old, european, canadian and us, and english and non-english speakers.